This policy is the Privacy Policy of BTCNaira (www.btcnaira.com.ng). Any questions relating to this policy should be directed to
[email protected]
BTCNaira ("we" or "us") are committed to protecting and respecting your privacy. This policy together with our Terms of Service
and any other documents referred to it sets out the basis on which any
personal data we collect from you, or that you provide to us, will be
processed by us. Please read the following carefully to understand our
views and practices regarding your personal data and how we will treat
it. By visiting this website you are accepting and consenting to the
practices described in this policy.
For the purpose of National Information Technology Development Agency
(NITDA) guidelines, the data controller is BTCNaira.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
- Information you give to us. You may give us information about you by
filling in forms on www.btcnaira.com.ng ("our site") , (“app” ) or by
corresponding with us by phone, e-mail or otherwise. This includes
information you provide when you register to use our site, subscribe to
our service, search for a product, place an order on our site,
participate in discussion boards or other social media functions on our
site, enter a competition, promotion or survey, and when you report a
problem with our site. The information you give us may include your
name, address, e-mail address and phone number.
- Information we collect about you. With regard to each of your visits
to our site we may automatically collect the following information:
- technical information, including the internet protocol (IP) address
used to connect your computer to the internet, your login information,
browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform;
- information about your visit, including the full Uniform Resource
Locators (URL) clickstream to, through and from our site (including date
and time); products you viewed or searched for; page response times,
download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), and methods
used to browse away from the page and any phone number used to call our
customer service number.
- Information we receive from other sources. We may receive information
about you if you use any of the other websites we operate or the other
services we provide. We are also working closely with third parties
(including, for example, business partners, sub-contractors in
technical, payment and delivery services, advertising networks,
analytics providers, search information providers, credit reference
agencies) and may receive information about you from them.
COOKIES
Our site uses cookies to distinguish you from other users of our
site. This helps us to provide you with a good experience when you
browse our site, and also allows us to improve our site.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
Information you give to us. We will use this information to:
- Carry out our obligations arising from any contracts entered into
between you and us, and to provide you with information, products and
services that you request from us;
- Provide you with information about other goods and services we offer
that are similar to those that you have already purchased or enquired
about;
- provide you, or permit selected third parties to provide you, with
information about goods or services we feel may interest you. If you are
an existing customer, we will only contact you by electronic means
(e-mail or SMS) with information about goods and services similar to
those which were the subject of a previous sale or negotiations of a
sale to you. If you are a new customer, and where we permit selected
third parties to use your data, we (or they) will contact you by
electronic means only if you have consented to this. If you do not want
us to use your data in this way, or to pass your details on to third
parties for marketing purposes, please tick the relevant box situated on
the form on which we collect your data;
- Notify you about changes to our service;
- ensure that content from our site is presented in the most effective manner for you and for your computer;
Information we collect about you. We will use this information:
- to administer our site and for internal operations including
troubleshooting, data analysis, testing, research, statistical and
survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to
you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our
site about goods or services that may interest you or them.
Information we receive from other sources:
We may combine this information with information you give to us and
information we collect about you. We may use this information and the
combined information for the purposes set out above (depending on the
types of information we receive).
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member group, which
means our subsidiaries, our ultimate holding company and subsidiaries,
as defined in the Nigeria Companies and Allied Matters Act.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Advertisers and advertising networks that require the data to select
and serve relevant adverts to you and others. We do not disclose
information about identifiable individuals to our advertisers, but we
may provide them with aggregate information about our users (for
example, we may inform them that 500 females aged under 30 have clicked
on their advertisement on any given day). We may also use such aggregate
information to help advertisers reach the kind of audience they want to
target (for example, women in SW1). We may make use of the personal
data we have collected from you to enable us to comply with our
advertisers' wishes by displaying their advertisement to that target
audience.
- Analytics and search engine providers that assist us in the improvement and optimization of our site.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case
we may disclose your personal data to the prospective seller or buyer
of such business or assets.
- If BTCNaira or substantially all of its assets are acquired by a third
party, in which case personal data held by it about its customers will
be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in
order to comply with any legal obligation, or in order to enforce or
apply our terms of service and
other agreements; or to protect the rights, property, or safety of
BTCNaira, our customers, or others. This includes exchanging information
with other companies and organizations for the purposes of fraud
protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored
at, a destination outside of Economic Community of West African States
(ECOWAS). It may be processed by a staff member operating outside ECOWAS
who work for us or for one of our partners. Such staff may be engaged
in amongst other things, the fulfillment of your order, the processing
of your payment details and the provision of support services. By
submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that
your data is treated securely and in accordance with this privacy
policy.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your personal
data, we cannot guarantee the security of your data transmitted to our
site, and any transmission is at your own risk. Once we have received
your information, we will use strict procedures and security features to
try to prevent unauthorized access.
YOUR RIGHTS
You have the right to ask us not to process your personal data for
marketing purposes. We will usually inform you (before collecting your
data) if we intend to use your data for such purposes, or if we intend
to disclose your information to any third party for such purposes. You
can exercise your right to prevent such processing by checking certain
boxes on the forms we use to collect your data. You can also exercise
the right at any time by contacting us. Our site may, from time to time,
contain links to and from the websites of our partner networks,
advertisers and affiliates. If you follow a link to any of these
websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for
these policies. Please check these policies before you submit any
personal data to these websites.
ACCESS TO INFORMATION
We follow the (NITDA) guidelines on Personal Data or Object
Identifiable Information (OII). In accordance with this, we are open to
giving you the right to access information held about you. Any access
request may be subject to a fee of ₦10,000 to meet our costs in
providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be
posted on this page and, where appropriate, notified to you by e-mail.
Please check back frequently to see any updates or changes to our
privacy policy.
